Frequently Asked Questions

General Questions

Is this a one-time payment plan?

The purchase of any of our plugin or plan includes plugin file along with new version updates and premium support access for one year. After one year, in order to get access to automatic plugin updates and premium support, you have to renew your license. However, this is completely optional and you can cancel the subscription at any time.

What happens if I don’t renew my license after one year? Will the plugin still work?

Your existing plugin and it’s settings will remain intact and continue to work. The only difference is support and updates which require renewal.

Is there renewal discount?

Yes, we currently offer 30% discount on renewal.

Can I cancel my subscription at any time?

Yes, you can cancel your subscription any time from your account page.

Do you have a refund policy?

Yes, we do, if you are not satisfied with our product then you can ask for refund within 14 days.

Can I upgrade a license after I have already purchased?

Yes, you can upgrade your license to higher plan and you only have to pay the price difference between two plan.

What does site license mean?

Site Licenses refer to the number of sites that can use our plugins. A valid and active license key is required in order to get automatic plugin update and premium upport for purchased WPEverest products..

What payment options do you support?

Currently we accept major Credit Cards and International Debit Cards including paypal via our payment processor 2checkout.

Support

What does plugin support cover?

Support covers getting setup, trouble using any features, bug fixes and simple CSS customizations. Unfortunately, we cannot provide support for modifications or 3rd party plugins. But we can show you some guidance. Also, premium users can create support ticket. We always give top support priority to premium users than free theme users in forum.

We hope your queries are cleared up. If not please contact us via our contact page and we will be happy to help.