WordPerfect site breaks upon installing Evererst Forms Pro or PayPal Module

Home Forums Everest Forms WordPerfect site breaks upon installing Evererst Forms Pro or PayPal Module

This topic contains 8 replies, has 7 voices, and was last updated by  rumesh38 7 months, 2 weeks ago.

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #4378

    Cindy Wallach
    Participant

    I purchased Everest Forms Pro last week. Had no issue installing the basic plug-in.

    I can install the pro plugin, but if I try to activate it, my site breaks and only displays a blank page. Can’t access back end or front end until I manually go in via FTP and delete the failed plugin folder.

    I have disabled all of the other site plugins just to be sure there isn’t a compatibility issue with one.

    We are using the Philanthropy theme from ThemeFuse. (https://themefuse.com/wp-themes-shop/nonprofit-wordpress-theme/)

    I wonder if it may be part of the issue? I am taking over development of a site built by somebody else, so I don’t know much about this theme.

    Please advise. Client really needs the PayPal functionality of your pro product and will expect a refund if it can’t be installed or used.

    #4382

    Cindy Wallach
    Participant

    Follow up: By changing the PHP version to 7.0, I was able to install and activate the Forms Pro plugin. Still having white screen when I try to activate PayPal extension.

    Can’t find ANY info on your site with requirements for running the plugins. Suggested PHP version? Necessary additions, etc?

    #4434

    sanjeev3
    Member

    Hello Cindy Wallach,

    The recommended version to run everest forms pro and it’s extensions is 5.4. We will look into the issues on PayPal extension and come up with the solution soon. Please stay updated!

    We will get back to you soon.

    Regards,
    WPEverest Support

    #4474

    Nadja von Massow
    Participant

    You MUST upgrade beyond 5.4 urgently.
    I am also on 7.1 btw.

    #4567

    rabin
    Keymaster

    Hi Nadja,

    Please download the latest version of Everest Forms Pro and PayPal addon. The issue should be fixed. If you are still having issue then please do let us know.

    #10094

    hmzfarid
    Participant

    I want a refund for my purchase as the addons are not working for me as i have some different requirements. I have contacted the chat support but even after several hours there is no reply. Kindly proceed with the refund or email me the procedure. Thanks

    #10120

    sanjeev3
    Member

    Hello @hmzfarid,

    Please contact the sales team from here: https://wpeverest.com/contact/

    Thank You!

    #11194

    Eziani Adake
    Participant

    I want a refund for my purchase as the addons are not working for me. I installed them, activate them but they don’t work. I have contacted the chat support but even after several hours there is no reply.
    If there is support, please try to refund me as soon as possible.

    #12242

    rumesh38
    Moderator

    Hi Eziani Adake,

    Please contact the sales team from here https://wpeverest.com/contact/

    Thank You!

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