User Registration Advanced Fields – update error Home › Forums › User Registration › User Registration Advanced Fields – update error This topic contains 4 replies, has 2 voices, and was last updated by Nadja von Massow 1 year ago. Viewing 5 posts - 1 through 5 (of 5 total) Author Posts October 12, 2018 at 6:00 pm #5040 Nadja von MassowParticipant Can you check what’s going wrong here, please? View post on imgur.com October 13, 2018 at 1:00 pm #5072 sanjeev3Member Hello again, This might be due to the files and folder permission set by the server. Please try downloading the zipped file manually and activating the plugin. Regards, WPEverest Support November 7, 2018 at 5:10 pm #5697 Nadja von MassowParticipant What’s the process? Uninstalling the plugin before installing new version? Deleting? Overwriting via FTP? Please provide more details. Your minimalising is slowing things down since I’m always waiting for a reply here while the chat is not working. Checked my file permissions btw. That’s all the way it should be and all other plugins update fine. November 8, 2018 at 1:57 pm #5720 sanjeev3Member Yes. Please remove the old plugin. Download new one from your ‘my account’ section and you can upload the plugin from plugin’s directory. This is a bit manual process but, we don’t have any other options. Unauthorized message is certainly the file or folder permissions issue, we will look if something is troubling from our side. Sorry for the inconvience. Regards, WPEverest November 15, 2018 at 12:37 pm #6114 Nadja von MassowParticipant I do not have this problem with any other plugin and I am unable to keep doing this manually, nor is my client. There must be some way to fix this from your side. Author Posts Viewing 5 posts - 1 through 5 (of 5 total) You must be logged in to reply to this topic.