Updates Broken

Home Forums Everest Forms Updates Broken

This topic contains 1 reply, has 2 voices, and was last updated by  rabin 8 months, 3 weeks ago.

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  • Author
    Posts
  • #15236

    Mark Jenkins
    Participant

    I have paid for the Pro version. I get notification of updates. When I try to update I get a response that I am not authorised for the update. This has happened twice so far. Please fix this or refund me and I will use a different form plugin. This broken update process is just a hassle that I don’t need.

    #15241

    rabin
    Keymaster

    Hi Mark,

    Really sorry for the inconvenience caused. Can you please deactivate the license and again enter the license key and activate it. Then try the update. If you are still having an issue then it might be something on your host that might be blocking. In that case, we might have to look a bit deeper. You can directly contact us here https://wpeverest.com/contact/ with temporary access to your site. You can use this plugin to create temporary access https://wordpress.org/plugins/temporary-login-without-password/

    BTW is your site a multisite?

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