Recover password link does not work

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This topic contains 4 replies, has 2 voices, and was last updated by  rumesh38 9 months, 2 weeks ago.

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  • #11895

    Philipp Unger
    Participant

    Hi there,

    I am a customer of the User Registration Personal version.

    When a user clicks on “lost password” in the login layer, he gets directed here:
    http://womio.de/mein-konto/lost-password. But if the user clicks on the link in the resulting “lost password” email, he does not get to reset the password, but actually gets directed from the email to the login page http://womio.de/mein-konto/, where he obviously cannot login, because he wanted to reset the password.
    I use this link in the emai: {{home_url}}/wp-login.php?action=rp&key={{key}}&login={{username}}
    How can this link actually lead to the “recover password” layer? I never actually got to see it so far.

    Best
    Philipp

    #11931

    Philipp Unger
    Participant

    Also, I have one more question: The “password reset” E-Mail appears from “WordPress”, even though in the User Registration settings, I have set “womio” as the sender. For all the other User Registration emails, it works and they appear from “womio”.

    #12058

    rumesh38
    Moderator

    Hi Philipp,

    You must use My Account page slug instead of /wp-login.php to /my-account. You can also follow our documentation here

    How to redirect reset password link to user registration login page

    Thanks & Regards,
    WPEverest Support Team

    #12119

    Philipp Unger
    Participant

    Thank you very much, this helped.

    Now to my second question: The recover password e-mail gets sent from a different email (wordpress@womio.de) than set in the User Registration settings (philipp.unger@womio.de). Therefore it shows as “from: WordPress” instead “from: womio”. For all other user registration e-mails, it works. How can I fix this?

    #12241

    rumesh38
    Moderator

    Hi Philipp,

    We appriciate your feedback. We will look into the issue. Please keep updated with our plugin.

    Thanks & Regards,
    WPEverest Support Team.

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