Not receiving confirmation text or email submissions

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This topic contains 3 replies, has 3 voices, and was last updated by  sanjeev3 7 months, 2 weeks ago.

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  • Author
    Posts
  • #12137

    John Brookhouse
    Participant

    I just purchased your product and so far I’m not impressed. I created my form and embedded it on my website, but when I fill out the form and click “Submit” the web page returns to the top of the page but does not display the default success text (“Thanks for contacting us! We will be in touch with you shortly.”). Further, I submitted the form multiple times hours ago and I have yet to received any email notification that a new form submission has been received and the “Entries” part of the plugin shows nothing.

    Submissions should be sent to my email address in the image below.

    Settings

    #12240

    rumesh38
    Moderator

    Hi John,

    Did you checked spam folder of your mailing client? For more information on email delivery go to our documentation

    Emails are not being delivered?

    Thanks & Regards,
    WPEverest Support Team.

    #12278

    John Brookhouse
    Participant

    I have not received any submissions in my email. That includes the inbox, spam folder, and all other folders.

    Per your help document, I did install the “Check Email” plugin and their test was received successfully, so it isn’t an issue with my WordPress installation.

    I prepared a video to show you all of my settings but I’d prefer to send the link via DM/PM.

    #12372

    sanjeev3
    Member

    Hello Again,

    Please contact us from here: help@wpeverest.com with your site url, we may need further more information to debug the issue.

    Thank You!

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