Error: Cannot read property 'message' of undefined

Home Forums User Registration Error: Cannot read property 'message' of undefined

This topic contains 2 replies, has 2 voices, and was last updated by  sanjeev3 1 year ago.

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  • #5262

    paperweight
    Participant

    I have been getting this message a lot. It doesn;t happen to me, but my users tell me it happens and they send me their screenshots. So it is difficult for me to troubleshoot 🙁

    On Chrome it is:
    Cannot read property ‘message’ of undefined

    On MS Edge it is:
    Unable to get property ‘message’ of undefined or null reference

    Here is a screensnhot of the console one user sent to me:
    1-1.png

    Any idea what is happening and how to solve it?

    #5263

    paperweight
    Participant

    Is there a way for me to send you my link to my register form without showing it on this forum?

    #5270

    sanjeev3
    Member

    Hello paperweight,

    This message appears if there is some errors on JS loaded by other plugins or themes. Since, user registration form is submitted via ajax, there should not be any errors in the console. If possible please deactivate other plugins with user registration active and let us know if the issue still arises. You can then activate other plugins one by one to find out the culprit plugin.

    Regards,
    WPEverest Support

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