Cannot read property ‘success’ of null

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This topic contains 10 replies, has 5 voices, and was last updated by  Ieva Dulmane 5 months, 1 week ago.

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  • #4259

    mFritch
    Participant

    I don’t see this topic in the forum.

    I installed User Registration on our internal communications site as part of an on-line training platform. It uses User Registration to enroll for a training class and LearnDash LMS for training courses. Of the 84 people who registered with your plugin, we’ve had 2 recently who got the error message “Cannot read property ‘success’ of null” upon clicking the submit button. Their user account was not created.

    I cannot duplicate the issue as of yet, but I noticed a “Status” submenu for User Registration that says “There are currently no logs to view.” I was thinking with a somewhat rarely occurring error message, it may be useful to turn on logging if it is available to see if the log can shed any light on the issue when it does occur again.

    Do you have any insight to this issue, or can you tell me how to turn logging on?

    Thank you,
    Martin Fritch

    #4260

    mFritch
    Participant

    Screen Capture of the Error Message

    #4484

    sanjeev3
    Member

    Hello @mfritch,

    This issue generally occurs if errors in js due to other themes or plugins are encountered. Since, user registration form is submitted via ajax, for the message to appear propertly, js errors in the console should not be found.

    If you provide your site url with registration form, we will look into the issue. Currently, there is no logging for this exact issue. Also, let us know if you could replicate this issue without any errors in the console.

    Regards,
    WPEverest Support

    #6888

    mFritch
    Participant

    Hello again,

    Sorry, I kind of forgot about this issue, but I am hearing that this problem has occurred 10 to 15 times that the training people know about. The most recent report was yesterday.

    I have not been able to duplicate the issue, but I don’t get any errors in the console whenever I have enrolled.

    The URL with the registration form is: https://digitalhub.childrenshospital.org/digital-content-training/enroll/

    #6960

    sanjeev3
    Member

    Hello mFritch,

    Sad to know the issue is still there. This might also be caching issue. Do you have any cache related plugins installed? We couldn’t still reproduce this issue, however we will look wherever necessary and add logs accordingly.

    Thank You!

    #6974

    mFritch
    Participant

    We use WPEngine to host our WordPress sites and WPEngine has their own cacheing.

    #12255

    Outdoors
    Participant

    Hi,
    I also facing the same issue

    #12373

    sanjeev3
    Member

    This issue occurs due to the expired nonce cached by some caching plugins. @outdoors If you have any caching plugins installed, let me know. We are trying to prevent caching on registration forms if required. Please stay updated!

    Thank You!

    #17577

    Ieva Dulmane
    Participant

    Hello,

    I have the same issue – when a new user tries to register on my site https://www.kotuedisi.lv/registrejies an error occurs Cannot read property ‘success’ of null.
    Currently I’m not using any caching plugins.

    #17633

    rumesh38
    Moderator

    Hi @ievadu82,

    We have tested your registration form. There was no such error. It seems to have been fixed.

    Thanks & Regards.

    #17634

    Ieva Dulmane
    Participant

    Hi,

    Yes, seems to be working now.
    Thanks!

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